Refund and Returns Policy

Last updated: 31.05.2026

Returns

Customers within the European Union may have the right to return eligible products within 14 days of receiving their order, subject to applicable consumer protection laws.

To initiate a return, please contact Curiorium before sending any item back.

Returned items should be:

  • unused,
  • in their original condition,
  • complete with all included components,
  • securely packaged for return shipping.

Customers are responsible for return shipping costs unless otherwise required by law.

Personalized and Custom-Made Artifacts

Certain products offered by Curiorium are personalized, modified, or custom-made according to customer specifications.

Such products may include:

  • custom engravings,
  • personalized inscriptions,
  • bespoke modifications,
  • custom-made designs,
  • products created specifically for an individual customer.

Because these artifacts are created or modified specifically for a particular customer, they may not be eligible for return or cancellation once production has begun, except where required by applicable law.

Customers are encouraged to review all customization details carefully before confirming their order.

Damaged or Incorrect Items

If an item arrives damaged, defective, or significantly different from the product ordered, please contact Curiorium as soon as possible after delivery.

Where possible, customers may be asked to provide photographs of:

  • the product,
  • the packaging,
  • any visible damage.

This helps us assess the situation and determine the most appropriate solution.

Depending on the circumstances, Curiorium may offer:

  • replacement,
  • repair,
  • partial refund,
  • full refund.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider and financial institution involved.

Communication

Curiorium believes that most issues can be resolved through clear and friendly communication.

If you experience a problem with your order, please contact us before initiating a dispute or chargeback so that we can work together to find a fair solution.

Contact

For return requests, refund inquiries, or order-related concerns, please contact:

Email: vaultsmaster.curiorium.com

Website: https://curiorium.com

Thank you for supporting Curiorium.

Every artifact has a story. If something goes wrong, we will do our best to make it right.